toy store is now very popular among investors in the venture, but to operate smoothly and is not an easy thing, businesses need to understand the skills from many aspects, thus a good foundation for the long-term development of the future lay. How to open a toy store, we through the experience of the previous shop to provide some suggestions for the business.
look into the feelings you have to be able to put yourself in the customer’s mind, through the customer’s eyes to observe and experience the needs of customers, so as to provide quality and efficient service. When different types of customers, employees need to provide different services, such as irritability treat customers, have patience, gently with his article about the dependent; treat customers, employees should be good for them, some useful advice, but don’t put too much pressure.
listen to remember that customers like to talk, especially to talk about themselves. The more they talked, the happier they felt, the more satisfied they would be. Everyone love a good listener, so that the toy store employees to learn to listen patiently, customers do not interrupt the conversation; in addition to learn to control themselves, especially when they want to express opinions, and to allow more customers to speak.
smile charm customers spending money, you do not want to see the appearance of service staff. When the customer complaints when angry, this performance will only add fuel to the flames. On the contrary, if you smile sincerely to customers, you may be infected with him, make him adjust attitude, or make him feel happy, smile to convey this information to each other: "I am very glad to meet you, I am willing to serve you."
try to figure out what the customer’s psychological customers actually want to get what customers want to get this service? This is the service staff in the observation of customers to remind themselves of the two questions. Because of a variety of reasons that make customers reluctant to speak out their expectations, but through vague language and body movements, etc..
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description about how to open a toy store, may also not very detailed, I hope you don’t mind, but I still hope to help, through the above analysis of the toy store business guide, believe to join the industry businesses, will also have a more clear understanding of the problem, no matter how no shop experience, in the choice of business projects and operate in the future, have full understanding of this problem.